Common SalesMind AI Setup Issues (and How to Avoid Them)

SalesMind AI relies on your LinkedIn browser session to work. Two setup mistakes cause the majority of errors — failed imports, disconnections, and missing activity. Here's what to watch for.

Issue 1: Using Different Browsers or Browser Profiles

SalesMind AI reads your LinkedIn session cookies through the Chrome extension. If LinkedIn and SalesMind AI are open in different browsers or different Chrome profiles, the extension can't access those cookies.

Common mistakes:

• LinkedIn open in Safari, SalesMind AI open in Chrome
• LinkedIn logged in on Chrome Profile A, extension installed on Chrome Profile B
• Using a private/incognito window for one and a regular window for the other

The result: Your account shows as disconnected and no outreach activity runs.

⚠️ Warning: Always log into both LinkedIn and SalesMind AI in the same browser profile where the Chrome extension is installed. This is the single most common setup error.

How to fix it:

1. Open Chrome with the profile that has the SalesMind AI extension installed
2. Log into LinkedIn in that same profile
3. Log into SalesMind AI in that same profile
4. Refresh the page — your account should reconnect within a minute

Issue 2: Safari URL Length Limit

When importing leads from LinkedIn Sales Navigator, the search URL can get very long if you apply many filters. Safari caps URLs at 4,096 characters and silently truncates anything longer. SalesMind AI then receives an incomplete URL and can't process the search correctly.

💡 Tip: Always use Chrome when copying Sales Navigator search URLs into SalesMind AI. Chrome handles long URLs without truncation.

What's Next

• Account still disconnected after fixing your browser setup? See the My Account Has Been Disconnected article
• Campaign not running despite being connected? See the Why Is My Campaign Not Running? article